Voter ID Assistance Volunteer Training
Welcome to the VoteRiders Voter ID Assistance Learning Management System (LMS)! The goal of this platform is to provide you with structured support as you embark on your journey as a voter ID assistance volunteer. This page will guide you through the core processes of our work and give you the opportunity to self-assess along the way!
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Welcome & Program Overview
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Introduction to VoteRiders
VoteRiders’ Vision and Mission: VoteRiders’ vision is a thriving American democracy with an empowered, civically engaged, diverse, and representative electorate. In such a democracy, voter ID laws do not prevent any eligible…
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Additional FAQs
What states do you work in? VoteRiders provides ID assistance in all 38 US states that currently have a photo-ID requirement for voting; however, we have 7 focus states where we have…
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VIDA Volunteer Role Overview
Voter ID Assistance volunteer work may be more challenging than other volunteer roles you’ve done in the democracy space. While we will always be here to support you, it is crucial that…
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VIDA Volunteer Orientation
At this point in your volunteer journey, you’ve already had the chance to join a VIDA Volunteer Orientation; however, if you wish to see it again, please check it out here: …
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Zendesk Basics
In this module, you’ll learn how VoteRiders uses Zendesk as our core case management system for providing voter ID assistance. You’ll gain hands-on familiarity with navigating Zendesk, managing cases, creating tickets, and maintaining data integrity, which is critical to ensuring voters receive timely & accurate support. By the end of this module, you will be able to: Navigate Zendesk confidently Pick up, manage, and create VIDA cases Accurately document voter interactions Apply data integrity best practices across your work
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Introduction to Zendesk
What is Zendesk? Zendesk is VoteRiders’ centralized case management platform used to track, manage, and resolve all voter ID assistance requests that come in via: Helpline calls Chat messages Partner referrals…
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Getting Started in Zendesk
How to log in Zendesk is accessed using shared login credentials. These credentials are provided in the onboarding email you receive after completing buddy training and confirming that you are ready…
